Arcivate’s Application Support Services offers solution support to businesses post implementation. Our service ensures the peace of mind that comes with the knowledge that the team responsible for developing the solution model for you are there to support your business through the evolution of your usage. The service is specifically tailored to match your unique business requirements.
The core attributes of the service include;
- Support Desk Service
- Proactive Monitoring Services
- Reactive Incident and Problem Management Services
Customisable 24×7 Onsite and Offshore Support
At Arcivate we will customise the support to address your needs. Whether this be standard working hours support, or 24 hour support to ensure that your systems operate around the clock for global operations. We offer solutions tailored on a fixed price or time and materials model dependant on your needs. Additional options include application, process, server and database management.
Our short term service model can include:
- Flexibility to change the support coverage to address business critical requirements such as year end support or business expansion or holiday cover
- Flexible and quick turnaround of resource allocation for CR development
- Major application upgrade or patch deployment
- Impact Analysis for Change Requests, Development and Fixes
- Technical Audit Service
- Application Performance Audit